Bloomberg Administration Releases The Controversial Review of The City's 911 System

911 call center - the new system
911 call center - the new system via unruthless on Flickr

An independent audit of the city’s 911 call center system reveals it to be fraught with dangerous and inefficient procedures.

It began with a need to overhaul New York City’s aging 911 system, which suffered outages and long delay times during the 2010 Christmas blizzard. Now, the process is behind schedule, has cost $2 billion, and may have actually made emergency response slower.

The audit of the 911 system has lately become a source of contention, as the Bloomberg administration came under attack for not releasing the results of the report, saying they were preliminary and claiming that response times were better than they’ve ever been.

Last month, the State Supreme Court ordered that the report be released, and today, the administration released an edited form of the call center report.

The document, called the 911 Call Processing Review (911 CPR), originally weighed in at 216 pages, but has been released as an edited 113-page document, with no indication of the differences between this document and the longer document which the administration claimed was a draft and unsuitable for public release.

A Great Big City is working to obtain a copy of the report. If you have information relating to the content of the report or the status of the 911 system, you can leave a comment below, email, or submit information anonymously at


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